Refund & Cancellation

Before work begins

If you cancel a package before we have started work, you receive a full refund. Email theauthorsthrive@gmail.com with your order details and we will process it within 7 business days.

Within 7 days of purchase

If work has started but you are not satisfied, you may request a refund within 7 days of purchase. We refund the amount paid, less the cost of work already delivered (for example completed designs, research reports, or advertising spend already committed).

After 7 days

Beyond 7 days, fees for completed and in-progress deliverables are non-refundable, because the work has already been produced on your behalf.

Monthly packages

Monthly engagements can be cancelled at any time with 14 days' written notice before the next billing date. You keep access to the service through the end of the paid month. Part-months are not refunded once the service month has begun.

Advertising spend

Money paid directly to advertising platforms (Amazon, Meta, LinkedIn and similar) is spent on your behalf and cannot be refunded by us once it has been used. Unspent budget held by us is returned in full.

Non-refundable items

• Completed custom design work that has been delivered to you.
• Market research reports that have been delivered.
• Third-party fees, placements, or bookings already paid on your behalf.

How to request a refund

Email theauthorsthrive@gmail.com or call +234 708 075 6104 with your name, the package purchased, the purchase date, and the reason for the request. We reply within 3 business days and process approved refunds to the original payment method within 7 to 14 business days.